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Covid19 Update - Auspost - 23.4.20

We are still dispatching orders on time, yet due to the COVID-19 there has been an insane amount of order volumes on the postal and courier networks, as such please allow up to an additional 5 business days from the Estimated Delivery Date as these networks are congested. In saying that our internal reports are showing 80% of order still arriving on time.

For international orders, the delays are a little greater, as flights out of Australia have significantly reduced and depending on the country, quarantine measure increased.

For those that want a little more information as to why the delays... Well... Due to several reasons such as increase volumes and social distancing rules at sorting facilities, as well as a large part of plane network grounded and most freight travelling via road with checkpoints between state borders.

Although we are working like crazy to get orders out, COVID-19 has been a great form of reflection and opportunity to give back, not only to the hospitality industry with support, but to those on the front line in the medical community. Have a look at some of our "Give Back Moments".

Covid19 Update - Customer Service - 26.3.20

Due to unprecedented demand in our products, we will be reducing team members answering our phone lines and live chat to focus on processing existing orders. Our priority now is to ensure that all orders are shipped and will be requiring all efforts from our team in order to do so. We apologize for any inconvenience caused.

Covid19 Update - Online Store and Stock Availability - 16.3.20

The online store will be open ensuring home deliveries are available to our coffee lovers. Stock availability will be shown on the product page, as well as the shopping cart and checkout pages. If for any reason we need to stop dispatch at our warehouse due to a government-imposed lock-down, our offsite (ie work from home) administration team will contact customers to see if they want to hold or get a refund.

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain items, however, stock availability will be shown on the product page, as well as the shopping cart and checkout pages. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.

Covid19 Update - Showroom & Click and Collect Pickup - 16.3.20

On 16.03.2020 we decided to close our showroom to further protect the health of our coffee lovers and staff. This was well before any government instructions as health is a core value for us so morally this was a no brainer for us.. Any existing pick-ups will require approval with our customer service team member.

Want to know a little more about our journey?

A little bit more about us. Coffee Parts was originally started in 1999 by the legendary Domingos Laranjinha in order to be able to rebuild his beloved 1961 Faema e61. In the late 1990's buying parts in Australia was nearly impossible without begging or being in the inner circle of the coffee machine companies. So he contacted family in Italy and got some seals sent over for his Faema e61 and for some machines which his friends owned. Soon he was getting more parts sent over for friends of friends, and that's where it all started.

Then came 2005 and that's where Pedro's official journey started, continuing Domingo's legacy, supplying the products he loved, to the industry he adored!! Combining the love for hospitality with tech has been a dream, and seeing the Australian Coffee scene evolve over the years has been magical. If you feel like looking back down memory lane with us, here is a timeline of our journey.